Terms and Conditions

Welcome to Iqos Terea Dubai ("we," "our," or "us"). These Terms and Conditions govern your use of our website https://iqosheetsdubai.ae/ and the purchase of products from our online store.

By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our website.

1. Eligibility

To purchase products from our website, you must:

  • Be at least 18 years of age (or the legal smoking age in your jurisdiction).
  • Be legally permitted to purchase tobacco-related products in the UAE.
  • Provide accurate and complete information during checkout.

We reserve the right to request age verification before processing any order.

2. Products

Iqos Terea Dubai offers:

  • IQOS Devices
  • TEREA Heated Tobacco Sticks
  • IQOS Accessories
  • Related smoking accessories

All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

Product images are for illustration purposes only. Actual packaging or colors may vary.

3. Pricing

All prices displayed on the website are in United Arab Emirates Dirham (AED) unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors before processing an order.

4. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order
  • Cancel an order
  • Limit product quantities
  • Verify customer information before shipping

If your payment has already been processed, any canceled order will be refunded according to our Refund Policy.

5. Payment

We accept secure payment methods available during checkout.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate.

Orders will only be processed after successful payment confirmation.

6. Shipping & Delivery

We strive to dispatch orders as quickly as possible.

Delivery times are estimates and may vary depending on:

  • Customer location
  • Courier delays
  • Public holidays
  • Weather conditions
  • Customs or government regulations

We are not liable for delays beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

7. Age Verification

Our products are intended exclusively for adults.

By purchasing from our website, you confirm that:

  • You are of legal smoking age.
  • You are legally permitted to purchase heated tobacco products.

We reserve the right to cancel orders if age verification cannot be completed.

8. Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Refund Policy.

Products that have been opened, used, or damaged by the customer may not qualify for return unless required by applicable law.

9. Warranty

Manufacturer warranties, where applicable, apply to eligible IQOS devices.

Warranty coverage does not include:

  • Physical damage
  • Water damage
  • Unauthorized repairs
  • Misuse
  • Normal wear and tear

Warranty claims may require proof of purchase.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful content.
  • Interfere with website functionality.
  • Violate any applicable laws or regulations.

11. Intellectual Property

All website content, including:

  • Logos
  • Graphics
  • Images
  • Product descriptions
  • Text
  • Website design
  • Icons

is owned by or licensed to Iqos Terea Dubai and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Iqos Terea Dubai shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of business
  • Loss of data

arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Product Information

We make every effort to ensure product descriptions and specifications are accurate.

However, we do not guarantee that:

  • Product descriptions are error-free.
  • Colors appear exactly the same on every device.
  • Product availability remains constant.

We reserve the right to correct errors at any time.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Services
  • Products
  • Website availability

Users access third-party websites at their own risk.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

17. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

18. Disclaimer

IQOS devices and TEREA heated tobacco products contain nicotine, which is an addictive substance.

These products are intended only for existing adult tobacco or nicotine users and are not suitable for:

  • Individuals under the legal smoking age
  • Non-smokers
  • Pregnant or breastfeeding women
  • Individuals advised not to use nicotine-containing products

Customers are responsible for complying with all applicable local laws and regulations regarding the purchase and use of these products.

19. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.

Website: https://iqosheetsdubai.ae/