Privacy Policy

This iqosheetsdubai privacy policy explains in plain words what happens to your information when you shop with us. We collect only the details needed to process your order, deliver your HEETS, TEREA or IQOS ILUMA products and answer your questions, and we never sell your personal information to anyone. By using iqosheetsdubai.ae, you agree to the practices described on this page.

What personal information do we collect?

When you place an order, we collect your name, phone number, email address and delivery address, along with the details of what you ordered. If you message us through the contact form or on WhatsApp, we keep that conversation so our team can help you properly. The store also receives basic technical information automatically, such as your device type, browser and the pages you viewed. This technical data helps us keep the store working correctly and understand which products customers look for.

How do we use your information?

We use your information to confirm and process your order, arrange your delivery, and reply to your questions. Your phone number lets the delivery team reach you when your order arrives, and your order history helps us solve problems quickly if anything goes wrong. We may also use general, non personal usage data to improve the store and fix faults. We do not use your details for anything unrelated to your orders and our store.

Do we share your information with anyone?

We share only the minimum needed to complete your order. Your name, address and phone number go to the courier partner delivering your parcel, and payment details entered at checkout go to the payment provider processing the payment. We never sell your personal information, and we do not pass it to advertisers. We would only disclose information if required to do so by UAE law.

How are cookies used on this store?

Cookies are small files stored by your browser that keep the store working. They remember what is in your cart, keep checkout running smoothly and help us count visits so we know which pages are useful. You can block or delete cookies in your browser settings at any time, although some parts of the store, such as the cart, may not work as well without them.

How do we protect your information?

This store runs on the Shopify platform, and all pages are served over an encrypted connection. Checkout is handled through Shopify's secure system, and access to order information inside our team is limited to the people who pack, deliver and support orders. No system is perfect, but we take reasonable care to keep your information safe from unauthorised access.

What are your rights over your data?

You can ask us at any time what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. The fastest way is to message us through our contact page or on WhatsApp, and we will handle your request promptly. Please note that we may need to keep basic order records where the law requires it, for example for accounting.

How can you contact us about privacy?

For any privacy question, email us at admin@iqosheetsdubai.com or message us on WhatsApp at +971 54 375 9583. Our team replies during opening hours, 9am to 9pm every day.

Frequently asked questions

Is it safe to order from iqosheetsdubai.ae?

Yes. The store runs on Shopify with an encrypted connection and a secure checkout, and your details are used only for your order, its delivery and any support you ask for. We never sell personal information.

Can I ask for my data to be deleted?

Yes. Send us an email or a WhatsApp message asking for deletion and we will remove the personal information we hold about you, except for the basic records we are required to keep by law.

Do you store my card details?

No. Card payments at checkout are processed securely by the payment provider, and your full card details never reach this website and are not stored by us.

You can also read our terms and conditions and our refund policy, or return to the iqosheetsdubai.ae homepage to keep shopping.