Privacy Policy

At IQOSheetsDubai.ae, we value your privacy and are committed to protecting your personal information. As a trusted online store in Dubai, UAE, offering genuine IQOS devices, TEREA heated tobacco sticks, and accessories, we believe in being transparent about how we collect, use, and safeguard your information.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Order Details
Messages sent through our contact forms

Automatically Collected Information

We may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Pages Visited
Time and Date of Visit
Cookies and Analytics Data

How We Use Your Information

Your information is used to:

Process and deliver your orders
Verify transactions
Provide customer support
Respond to inquiries
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized activities
Send order updates and promotional offers (only where permitted)

We never sell your personal information to third parties.

Cookies

Our website uses cookies to improve functionality and user experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Analyze website traffic
Improve website performance
Enhance security

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We may share your information only when necessary with trusted third parties such as:

Shipping and delivery partners
Payment processing providers
Website hosting services
Analytics providers
Legal authorities where required by applicable law

All third-party partners are expected to handle your information securely.

Payment Security

Payments made through our website are processed using secure payment gateways.

We do not store your complete debit or credit card details on our servers.

Data Security

We implement industry-standard technical and organizational measures to protect your information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

Age Restriction

Our products are intended only for adults who are legally permitted to purchase tobacco or nicotine products in the United Arab Emirates.

We do not knowingly collect information from anyone under the legal purchasing age. If we become aware that such information has been collected, it will be removed promptly.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

Product announcements
Exclusive offers
New arrivals
Discounts

You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their respective privacy policies before providing personal information.