Delivery

Welcome to IQOS Terea Dubai. We are committed to providing fast, secure, and reliable delivery services across the United Arab Emirates. Please read our Delivery Policy carefully before placing an order.

1. Delivery Coverage

We currently deliver to all major cities and emirates across the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Al Ain

Delivery availability may vary depending on your exact location.

2. Delivery Time

We aim to dispatch all confirmed orders as quickly as possible.

Dubai

  • Most orders are delivered within 1–3 hours, depending on the order time and delivery location.
  • Same-day delivery is available for eligible areas.

Other Emirates

  • Orders are generally delivered on the same day or the next working day depending on the destination and order time.

Delivery times are estimates only and may be affected by traffic, weather conditions, public holidays, or other unforeseen circumstances.

3. Delivery Charges

  • Delivery charges are displayed during checkout.
  • Free delivery may be available for qualifying orders or promotional campaigns.
  • Any applicable delivery fees will be shown before payment is completed.

4. Order Processing

  • Orders are processed during our business hours.
  • Orders placed outside business hours or during public holidays will be processed on the next working day.
  • We reserve the right to delay dispatch if additional verification is required.

5. Order Tracking

Once your order has been confirmed and dispatched, you may receive delivery updates through our customer support team or courier partner, where available.

6. Delivery Requirements

To ensure successful delivery:

  • Please provide a complete and accurate delivery address.
  • Include a valid UAE phone number.
  • Ensure someone is available to receive the order.

As our products are intended only for adults aged 18 years or older, our delivery team may request a valid government-issued ID to verify age before handing over the order. Orders cannot be delivered to anyone under the age of 18.

7. Incorrect Address

Customers are responsible for providing the correct shipping information.

If an incorrect address is provided:

  • Contact us immediately after placing your order.
  • Address changes can only be made before the order has been dispatched.
  • We cannot guarantee modifications once the shipment is in transit.

8. Failed Delivery Attempts

If our delivery partner is unable to complete delivery due to:

  • Incorrect address
  • Customer unavailable
  • Invalid contact information
  • Failure to meet age verification requirements

we may arrange another delivery attempt or cancel the order, depending on the circumstances.

9. Damaged or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,
  • an incorrect item, or
  • an incomplete order,

contact our customer support within 24 hours of receiving your package. Please include your order number and clear photos (if applicable) so we can investigate and resolve the issue promptly.

10. Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Severe weather
  • Traffic conditions
  • Public holidays
  • High order volumes
  • Courier-related issues

We appreciate your patience and will keep you informed whenever possible.

11. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible and our Refund Policy will apply.

12. Contact Us

If you have any questions regarding your delivery or need assistance with an existing order, please contact our customer support team through the contact information provided on our website.